“The latest upgrades to the myGov website means it has the flexibility to adapt to meet people’s information needs and preferences into the future.”

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Since launching in 2013, myGov has become Australia’s largest authenticated platform, connecting to government services including Medicare, the Tax Office and Centrelink. It has more than 25 million active linked accounts and an average of one million sign-ins per day, according to the Albanese government.

But the service has been criticised for being unfriendly for users, with notification emails that merely tell users to log in through the website, and complicated pages on information that don’t always make it clear where to go to fill out required forms. The previous Morrison government initiated a $200 million overhaul of the service led by Deloitte, Accenture and IBM.

For now, Shorten said users didn’t need to download anything or set anything up to use the new version of myGov.

“People can use their current details to securely sign in, and all their personal information and linked services will be there,” he said.

“Improving myGov will be an ongoing process and there’s more to come, but for people who choose to use online services, these initial changes will help make using myGov a better experience.”

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