4. Seek help from Medibank

This, again, may be a hassle given how many people are going to be contacting the company at the same time. But Medibank is actively rolling out several avenues for support, including phone lines, websites and apps. You can find a full list at the bottom of the company’s “cyber event” page. Medibank has pledged to provide counselling and wellbeing support for affected customers, hardship support for those financially impacted, identity protection and monitoring services, support for anyone receiving threats or scams, and reimbursement for fees related to identity document replacements.

5. Understand you may be targeted

Absolutely anyone can be hit with scam messages, emails or phone calls, given how prolific criminals are at scooping contact and identity details from any place they appear online. But if your details are included in the data stolen from Medibank and currently being dumped, it might be prudent to be extra wary. Don’t click on any links in emails or text messages, and don’t give any personal details to anyone if you’re not 100 per cent sure who they are. Instead, if you’re reached by someone claiming to be (for example) a bank or telco and you think it’s legitimate, you should contact them using their official channels.

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If Medibank has advised you that your health claims data has been accessed, criminals may have details of your medical conditions and past procedures, which they could use to extort you or convince you they are medical professionals. Again, do not reply to any such contact, click any links or provide any information.

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