Posted: 2024-05-08 03:12:29

UniSuper customers want answers from the industry super fund manager about whether their balances are safe and how a week-long outage happened. 

Some of UniSuper's 630,000 members say they have had sleepless nights wondering whether they have lost their money put away for retirement as the superannuation company's outage enters its 7th day.

James Heath is a casual relief teacher from Wangaratta in Victoria and first noticed he could not get into his UniSuper account last Wednesday.

He told the ABC that the past week has left him wondering whether he had any superannuation left in his account.

a bald man looks at a website

Mr Heath wants the finance, e-commerce, and banking industries to stop relying on cloud-based services.(ABC News: Jason Katsaras)

Mr Heath said he used the interest made by investing his superannuation in promising shares on the stock market to boost his balance and live a more comfortable retirement.

"At the present moment, I've been in Asian shares, but usually the stock market drops in May so I got out. But just imagine if I didn't get out in time and the market has been all over the place. You know, you'd be losing a bit," he said.

"I think it's a bit of a disaster."

A man about to put a coin into a white piggy bank with other stacks of coins sitting next to the piggy bank
Data from the ATO reveals men and women's super balances are behind the comfortable retirement target of $595,000.(Freepik: Hand putting coin in piggy bank and growth chart / licence)

Retirees fear losses

Another retiree from Victoria who wanted to remain anonymous because she did not want her finances to be known publicly, told the ABC she and her husband went to withdraw a lump sum from UniSuper to buy a new car, but six days later were still locked out of their account.

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