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Canberrans using internet service provider iPrimus had no connectivity for several hours today.
According to the iPrimus system status website, the unplanned outage began at 4am on Monday.
The interruption was described as a "degradation", meaning "intermittently unavailable or partially unavailable".
The website was updated this afternoon to advise that service was restored at 2.20pm.
A spokeswoman for Telstra said a router issue was identified at the Deakin exchange, which affected some wholesale customers.
"A technician is on site and while there has been some restoration of services we are working hard to fully resolve the issue," she said.
"We're keeping our wholesale customers informed and apologise for any inconvenience caused."