"It did extensive damage to our Tesla and scared our driver who thought he had hit someone, but thankfully the oBike did not have a passenger on it," Mrs Peterson said, providing photographs showing dents, scratches and black tyre marks on the bonnet of her white Tesla.

"It was a rogue oBike," she said.

Since the incident, both Mrs Peterson and her insurer have made repeated requests to oBike for their insurance details, but to no avail.

"I immediately filed an insurance claim and called oBike, which said someone would call back," she said. "This pattern repeated itself day after day after day and oBike are refusing to provide their insurance information. As this is technically a road accident, oBike are obligated to provide their insurance information so that we can make a claim."

To ensure all the boxes were ticked for its insurance claim, Evoke filed a police report and a constable contacted the BMW driver also affected, who Mrs Peterson said "corroborated the whole thing".

"I can confirm a report was made to police on the 26 February," a NSW Police spokesperson told Fairfax.

It is understood police have since suspended their investigation into the incident because there was no evidence to suggest a criminal act or traffic offence had taken place.

"We've repaired our Tesla [but] have had to pay an excess of $2000 alongside a reduction in our 'no claim bonus' simply because oBike are not co-operating," Mrs Peterson said.

"The total cost of the damage to the vehicle was $6000."

Ultimately, she said she would like oBike "to cover all of" the incident's cost, "as we are definitely not at fault".

"It was negligence on the behalf of oBike to have an unsecured bike on the streets," she said.

Dockless share bikes have become a joke among city residents, with helmets being stolen and the bikes being piled up to form what some might call artwork.

The scattering of the bikes recently prompted Waverley Council to seize and impound abandoned, broken share bikes littering its streets, parks and beachfront areas. At least 60 share bikes from multiple operators were collected by the teams scouring the eastern suburbs during the recent operation.

In Melbourne, dozens of Obikes have had to be pulled out of the Yarra River, or removed from trees and makeshift art installations, prompting new laws.

Last week, Guide Dogs NSW warned share bikes left on footpaths, or against poles, were putting vision impaired people and their guide dogs at risk. The City of Melbourne and other cities around the world addressed this issue by providing so-called bike stations, where the bicycles can be docked and secured safely.

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When Fairfax initially contacted oBike by phone on Friday, the company directed us to its customer support email address. After no response and a follow up on Sunday, the company responded as though Fairfax Media was Mrs Peterson, providing a form to lodge a claim.

"We sincerely apologise for the inconvenience caused," the support agent said. "Please find below the information needed for us before we could advise further regarding to your questions".

Mrs Peterson said she had already received this form and submitted it but had yet to hear back. Her version included the line: "Disclaimer: Our insurance company makes the final decision and they may or may not proceed with the claim, depending on the evidence given."

"It's ridiculous to me that a foreign company can come into the country and not abide by the standard laws," Mrs Peterson said. "They don't have an Australian headquarters which means there is no way for the police to force them to abide by the road laws."

On Monday night, following the intital publication of this article, oBike Australia head Lim Chee Ping provided Fairfax Media with an official statment, saying the company was "aware of this incident and have investigated the issue".

"In this case, there was insufficient evidence to support the claim," he said.

"However, we will also look into appeals if the claimant has other substantiating evidence for the case.

"As the biggest bike-sharing operator in Australia, we take it upon ourselves to ensure that bike-sharing will impact users' lives positively by improving the ease of mobility in the city. This includes abiding by the regulations of whichever country we are in."

Transport for NSW said the government was working with councils and operators on "guiding principles" for bike share schemes.

It said a number of councils had produced guidelines placing obligations on the bike operators.