The rise of online shopping has changed many things about the lives of consumers, none more so than where and when the thousands of packages flowing out of major distribution centres everyday should be delivered.

For those working full time the answer to this question has inevitably been to receive office deliveries, a convenient alternative to having to stay home and guess when a package is coming, or risk receiving the dreaded ‘sorry we missed you’ card – also known as the bottom of the customer experience barrel.

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