Former FCA chair Bruce Billson takes on new role Former Franchise Council of Australia chair, the Hon. Bruce Billson is starting his new role as Australian Small Business and Family Enterprise Ombudsman next week. He replaces outgoing and inaugural Australian Small Business and Family Enterprise Ombudsman Kate Carnell AO. “The pandemic has been punishing for many of our small and family businesses, which will need a supportive environment to help lead the nation into recovery,” said Billson,