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Person to person customer service can be very rewarding. Being able to work with customers to meet their needs is very satisfying. Customer service is easy if you follow some basic rules: • Create a good first impression • Act professionally • Deal with customers logically • Handle conflict (if it arises) confidentially
This excerpt comes from "Person to Person Customer Service" from VEA. Purchase your full copy at www.VEA.com.au. Subscribe to this channel to easily view more educational videos.