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As organisations reduce their physical locations that provide customer service, telephone service will continue to be an important service method. Good telephone technique is important. Understanding the particular demands of telephone use is critical. It is important to be able to provide the high level of customer service that customers expect and demand. Understanding the limits helps. Developing an effective process/technique is essential.
This excerpt comes from "Telephone Customer Service" from VEA. Purchase your full copy at www.VEA.com.au. Subscribe to this channel to easily view more educational videos.