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Customer service operations are expanding. Companies are adopting the latest online technologies as integral components of their customer service strategies. In these new and exciting online environments, customer service representatives must develop particular skills to create maintain excellent outstanding service. This program will provide an overview of the rise of online customer service. It will then focus primarily on three key modes of online customer service delivery -- live chat, e-mail and social media.
This excerpt comes from "Online Customer Service" from VEA. Purchase your full copy at www.VEA.com.au. Subscribe to this channel to easily view more educational videos.