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Dissatisfied customers, miscommunication between staff, alcohol affected patrons, personality clashes: conflict is a daily part of working in hospitality. This is why it is so important that we all have finely tuned conflict management skills, especially in identifying conflict. This program will equip hospitality workers with the skills and knowledge they need to handle all forms of conflict with openness, honesty and empathy.
This excerpt of Identifying Conflict comes from the Managing Conflict in Hospitality program. Purchase your full copy at www.VEA.com.au and subscribe to this channel to easily view more educational videos.