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The quality of a customer service experience can determine whether businesses get a customer for life, or for a one-off transaction. Just about any business will tell you that the most important focus in their dealings with customers is to ensure that needs are met and expectations realised at best, and preferably exceeded.
This program provides students of a range of business-related areas with a resource that explores customer service through the eyes of five individuals who are passionate about delivering excellence.
For more information on this Video, please visit www.VEA.com.au