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"I do this job because I love to put smiles on people's faces. I think that's why."
Kilian has taken a day off and Za'atari is at boiling point over access to electricity. But in the old part of the camp, there is joy: grateful families finally get the keys to their caravans.
"The refugees are coming across."
Night falls at the border and the Syrian conflict comes dangerously close. Kilian, Andrew and the team are on the front line, waiting to welcome the camp's newest residents as they emerge from the darkness.
Australia for UNHCR's Syria Crisis Appeal: http://bit.ly/16BGFYW
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Welcome to Za'atari, the temporary home for tens of thousands of Syrian refugees. Just over a year ago it was a stretch of barren desert. Now it's a bustling metropolis with bakeries, hardware stores and rotisserie chicken stands. It's also a place of colliding visions: the camp imagined by the UNHCR planners and their Jordanian partners, and the camp shaped by the Syrians who must call it their temporary home.
This documentary series opens an unprecedented window into the camp, revealing the everyday dramas of delivering water, keeping the lights on and moving 200 families a day from tents into pre-fabs. In 15 fly-on-the-wall episodes, we follow frontline aid workers as they strive to support and sustain the residents of this remarkable makeshift city.