Australia Post will start offering home broadband internet plans to customers as the nation’s carrier continues to diversify its operations beyond the delivery of letters and parcels.
The group confirmed on Tuesday that users would be able to buy month-to-month NBN services from participating post offices as well as online, with eight different options on offer.
Australia Post is now also delivering broadband plans. Credit:Arsineh Houspian
Australia Post’s executive general manager for retail, Catriona Noble, said the group wanted to make it simple for customers to switch from their existing broadband providers to the postal operator’s plans.
“Customers want choice when it comes to selecting their home internet service, so we are providing a range of plans to suit people’s usage habits...customers are typically able to make the switch within one business day,” she said.
Australia Post already offers mobile broadband plans, but this marks the group’s first foray into home internet services using the NBN Co network. The home internet space is dominated by the nation’s largest telcos, including Telstra, Optus and TPG Group.
The postal carrier is hoping to entice customers to join its month-to-month offer instead, with plans starting at $54 per month and the promise of a 25 per cent discount for the first six months of service for those signing up before January 9.
Australia Post booked a profit before tax of $55.3 million for 2022, but despite a surge in e-commerce throughout the pandemic the group is aware it has to diversify its offer for consumers in the years to come.
While parcel services revenue was up 11 per cent to $7.2 billion last year, Australians are sending fewer letters than ever before and the group’s revenue from paper mail is shrinking.
Losses related to the Australia Post letters service hit $255.7 million for 2022, up 24.3 per cent on last year.









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