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After spending a few days in Melbourne so Elsie could meet her 86-year-old grandmother for the first time, Sigmund said the end of their trip had been “insane”.
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She said that travelling with an 11-month-old was difficult enough for her daughter without having to contend with cancelled flights.
“Everything’s just been such a rush. We’ve spent more than an hour and 45 minutes on the phone to Jetstar trying to get a flight and had almost no contact from Bonza,” she said.
Harris said she would now have to fly to Sydney and take the day off work on Wednesday to travel by road to Tamworth.
She said her grandfather was driving half the five-and-a-half-hour trip, and her husband would do the other half.
Harris said the airline had opened up travel for her, and it was sad to think regional areas could again be disconnected.
“I was singing their praises on the way down,” she said.
“It is very disappointing. It makes the country a whole lot more inaccessible again.”
Sunshine Coast resident Jenny Roberts said six family members and friends, including her son who is in the Defence Force, had booked with Bonza to visit in June.
“I am cranky. We can’t wait around for [Bonza] to make up their minds. They were coming to the Sunshine Coast for a 21st birthday event, and now we will have to arrange for them to go to Brisbane and be collected,” Roberts said.
“What about those poor people today? I really feel for them. Having a flight cancelled because it broke down, compared to having it cancelled because they weren’t making any money, are two very different things.”
Passengers were forced to find alternative routes after Bonza planes were repossessed.Credit: Elke Mietzel
The Sunshine Coast resident said getting a refund was “wishful thinking” but hoped the airline would offer compensation.
“It is quite annoying. Bonza knew that breaking into the market would be hard work. It doesn’t happen overnight, you have to build trust and respect,” she said.
“They have destroyed that. The right thing would have been to honour the flights for the next month. Now they have no respect, no honour and no chance of coming back.”
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