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To effectively deliver its products or services, any organisation must have certain fundamentals in place, including a positive and constructive organisational culture, a clear mission statement that effectively articulates its purpose and values, effective communication channels and an emphasis on solid team building. All these elements need to be in place in order for a health or social care service provider to function effectively and deliver appropriate outcomes to its clients.
This film examines those areas that are required for the successful operation of organisations in the health and social services sector. It is an essential resource for students of courses related to service provision, and serves as an informative and useful tool for professional development for those already working in this area.