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At the very heart of business operations is the production of products or services -- the input of raw materials, human resources and capital, the transformation process that turns input into output -- and the output -- the actual product or service itself. Operations extend also to areas such as transport of raw materials, distribution of products or services, advertising and marketing, finance and management.
This resource examines operations using interviewees from four quite different case study businesses in New Zealand and Australia. Sections include unpacking operations, inputs, the transformation process, outputs and operations, productivity and competitiveness. It is ideal for learners in business and commerce-related disciplined at senior secondary and post-secondary levels. Interviewees include: Nick Cowper, General Manager, Hummingbird Coffee NZ; Rob Nugent, Commercial Manager, Vega Press; Martz Witty, Business Developer, NZ; and Angela Nichols, Sustainability Communications Manager.